How We Use Your Information
This privacy notice tells you what to expect when Anchorpoint Group Limited (including its trading names Exporta, Anchorpoint and Silverbuck) collects personal information.
It applies to information we collect about: –
- Visitors to our websites
- People who use our services e.g. customers, those who subscribe to our blog or request information from us
- Job Applicants and current and former employees
Visitors to our websites
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
People who use our services
Anchorpoint Group Limited provide various services to business and the public. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
We use a third party provider, Zendesk for our LiveChat service, which we use to handle customer enquiries in real time. If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organisations. You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.
Job Applicants and current and former employees
If you have any queries about the process or how we handle your information please contact us on 01592 650900.
All of the information you provide during the application and employment will only be used for the purpose of progressing your application, or to fulfil legal or regulatory
requirements if necessary. We will not share any of the information you provide with any third parties for marketing purposes or store any of your information outside of the European Economic Area.
If you are employed by Anchorpoint Group Limited, relevant details about you will be provided to Drummond Laurie who provide payroll services to the ICO. This will include your name, bank details, address, date of birth, National Insurance Number and salary.
Complaints of Queries
Anchorpoint Group tried to meet the highest standards when colleting and using personal information. For this reason we take any complaints we received very seriously and encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
Access to Personal Information
Anchorpoint Group Limited to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request for any personal information we may hold you please contact us on 0159 2650900 and speak to the Executive Assistant.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 16th March 2019.